TERMS AND CONDITIONS OF THE ONLINE STORE LATELA.EU

§1 INTRODUCTORY PROVISIONS

1. The online store available at https://sklep.latela.eu (“Store”) is operated by:
   ELŻBIETA FURMAŃCZYK, conducting business under the name
   PRACOWNIA PROJEKTOWA LATELA ELŻBIETA FURMAŃCZYK,
   registered in the Central Registration and Information on Business (CEIDG),
   NIP (Tax ID): 5832526212, REGON: 220095875,
   address: ul. Brzozowa 19, 80-297 Rębiechowo, Poland.
   
   
2. These Terms and Conditions are intended for both consumers and entrepreneurs using the Store, unless the provision explicitly states otherwise.
   
   
3. The Administrator can be contacted at: pracownia@latela.pl.
   
   

§2 DEFINITIONS

For the purposes of these Terms:

• Business Day – any day from Monday to Friday, excluding public holidays.
  
  
• Consumer – a natural person purchasing goods not directly related to their business or professional activity.
  
  
• Entrepreneur – a natural or legal person conducting business activity.
  
  
• Order – the Customer’s declaration of intent leading to the conclusion of a sales contract.
  
  
• Account – a user account enabling storage of order history and faster checkout.
  
  
• Product – any item available for purchase in the Store.
  
  
• Working Time – hours during which orders are processed and inquiries are handled.
  
  

§3 CONTACT DETAILS

• E-mail: pracownia@latela.pl
  
  

§4 TECHNICAL REQUIREMENTS

1. To use the Store, you must have:
   
   
• a device with internet access,
  
  
• an active e-mail address,
  
  
• a web browser supporting cookies and JavaScript.
  
  
2. The Store presents information about products constituting an invitation to submit purchase offers. Prices displayed include all applicable taxes.
   
   

§5 USING THE STORE

1. Through the Store, Customers can purchase Products available at https://sklep.latela.eu.
   
   
2. Registration of an Account is optional.
   
   

§6 ACCOUNT

1. The Customer may create an Account using the registration form.
   
   
2. Once the Account is created, the Customer may use features such as order history or tracking the status of orders.
   
   
3. The Customer may request deletion of their Account at any time by contacting the Seller.
   
   

§7 PLACING AN ORDER

1. Orders can be placed 24/7.
   
   
2. To place an Order:
   
   
• add Products to the cart,
  
  
• provide required data,
  
  
• choose delivery and payment method,
  
  
• click the “Order and Pay” button.
  
  
3. A contract is concluded when the Seller confirms the Order via e-mail.
   
   

§8 PAYMENT METHODS

Available payment methods may include:

• bank transfer,
  
  
• online payments through integrated payment systems.
  
  

If Products are personalized or made to order, payment may be required upfront after price confirmation.

§9 DELIVERY

1. Products are delivered to the address indicated by the Customer.
   
   
2. Delivery methods and timeframes are displayed during checkout.
   
   

§10 RIGHT OF WITHDRAWAL (CONSUMERS)

1. Consumers have the right to withdraw from a distance contract within 14 days, without providing any reason.
   
   
2. The withdrawal period expires 14 days from:
   
   
• receiving the Product,
  
  
• or, for multiple shipments, receiving the last part of the Order.
  
  
3. To exercise this right, the Consumer must provide a statement of withdrawal (template provided below).
   
   
4. The right of withdrawal does not apply to (among others):
   
   
• custom-made or personalized items,
  
  
• sealed goods that cannot be returned for health/hygiene reasons once opened,
  
  
• goods that deteriorate quickly.
  
  
5. The Consumer must return the Product within 14 days of withdrawal.
   
   
6. The Seller refunds the payment within 14 days of receiving the return.
   
   

Sample Withdrawal Form (kept in English legal format) is included at the end.

§11 COMPLAINTS – NON-COMPLIANCE OF GOODS WITH THE CONTRACT

1. The Seller is responsible for the conformity of the Product with the contract as required by EU consumer law.
   
   
2. A complaint may be submitted:
   
   
• via e-mail: pracownia@latela.pl,
  
  
• or in any other form, including verbally.
  
  
3. The complaint should include:
   
   
• Customer’s details,
  
  
• description of the issue,
  
  
• preferred form of resolution.
  
  
4. The Seller will respond within 14 days.
   
   
5. Consumers may request:
   
   
• repair or replacement,
  
  
• price reduction,
  
  
• or termination of the contract (when the defect is significant).
  
  

§12 OUT-OF-COURT DISPUTE RESOLUTION

Consumers may use:

• EU ODR platform for online dispute resolution,
  
  
• local consumer rights offices.
  
  

§13 PERSONAL DATA PROTECTION

1. The Administrator of personal data is Elżbieta Furmańczyk.
   
   
2. Personal data is processed for:
   
   
• order fulfillment,
  
  
• account management,
  
  
• communication,
  
  
• marketing (where consent is given).
  
  
3. Customers have the right to:
   
   
• access and correct their data,
  
  
• request deletion,
  
  
• restrict processing,
  
  
• data portability,
  
  
• object to processing.
  
  
4. Full Privacy Policy is available in the Store.
   
   

§14 FINAL PROVISIONS

1. These Terms comply with Polish and EU law.
   
   
2. The Seller reserves the right to update the Terms, without affecting contracts already concluded.
   
   
3. In matters not regulated herein, provisions of Polish law shall apply.
   
   

ANNEX – WITHDRAWAL FORM TEMPLATE

(English version for compliance with international buyers)

Withdrawal Form
(complete and return only if you wish to withdraw from the contract)

To: PRACOWNIA PROJEKTOWA LATELA
E-mail: pracownia@latela.pl

I hereby inform you of my withdrawal from the contract of sale of the following goods:
– ……………………………………………………………

Date of purchase: …………………
Date of receipt: …………………

Name and surname: ……………………………………………
Address: …………………………………………………………
E-mail: ………………………………………………………………

Signature (if submitting in paper form)
Date: …………………